Got a question?
Here are a list of frequently asked questions and corresponding answers that people commonly have about our business, services, and products.
Any item you can conceive of, we can customise and tailor for your brand or business. There is almost no limit to what we can make for you—from the expected T-shirts, hoodies, caps and tote bags to more bespoke items like personalised chessboards to luxury leather goods, we create products that best represent and market your brand. If you have something specific in mind, we’ll make it happen.
Yes, we proudly partner with businesses of all sizes, from local startups to global brands. No matter the scale, we deliver exceptional quality, attention to detail, and a personalised approach that ensures your products reflect your unique identity.
Absolutely. We provide complimentary, no-obligation quotes for all projects. Share your vision with us through our contact form or give us a call, and we’ll craft a tailored solution that fits your goals and budget.
Quality is at the heart of everything we do. From sourcing premium materials to working with trusted suppliers, every step of our process is designed to deliver products that exceed your expectations. Our team conducts rigorous quality checks to ensure your order meets the highest standards.
We are deeply committed to ethical practices in all aspects of our business. We prioritise working with suppliers who uphold fair labour standards, use environmentally friendly materials, and operate with transparency. By choosing us, you’re supporting a partner that values sustainability, respect for workers, and responsible sourcing.
Yes. Our in-house design team are experts in turning ideas into impactful, professional designs. Whether you have a rough concept or are starting from scratch, we’ll work with you to create something that perfectly represents your brand’s values and aesthetic.
No. We design all merch items free of charge. This complimentary service is also provided free of obligation. So let’s see what awesome looking merch we can create for you.
All we need is for you to send us your logo files and other relevant assets, such as brand guidelines.
No problem. As part of the quote for your order, we can include brand design and the supply of assets such as a logo and brand guidelines that are yours to own. If you need a brand identity (logo, colour palette, fonts etc.) created, just let us know when you enquire.
We accept high-quality formats such as AI, EPS, PDF, PNG, or JPG. If your file needs adjustments to meet production standards, our team will assist you at no extra cost.
Yes. We provide detailed digital proofs before production begins, giving you full confidence that your design is exactly as you want it.
We offer premium printing techniques, including screen printing, embroidery, heat transfer, and direct-to-garment (DTG) printing. Each method is carefully selected to ensure your designs are vibrant, durable, and meet our high-quality standards.
Yes, you can. We understand that variety is important, so you’re free to mix sizes, colours, and styles as long as the design remains consistent.
Absolutely. We are committed to ethical practices and sustainability. Our range includes organic cotton, recycled fabrics, and fair-trade apparel. By choosing us, you’re not only investing in quality but also in products that respect the environment and the people who make them.
Our most popular items include eco-friendly tote bags, reusable water bottles, premium notebooks, and tech accessories such as wireless chargers. If you’re looking for something distinctive, we’ll work with you to source products that perfectly align with your business and brand.
Yes, we offer beautifully designed custom packaging to complement your merchandise. Whether you’re looking for sustainable materials or a high-end finish, we’ll create packaging that enhances your products.
Choosing the right products depends on your target audience, objectives, and values. Our team of experts will guide you through the selection process, ensuring your merchandise resonates with your audience and elevates your brand.
Our minimum order quantities vary by product. For most items, the minimum is 25 units/ pieces, but we understand that every business has unique needs and are happy to accommodate smaller orders wherever possible.
Our standard production timeline is 2-4 weeks from design approval. For large volume orders, allow 8-10 weeks.
For projects with tighter deadlines, we offer expedited options without compromising on quality. Let us know your timeline, and we’ll endeavour to make it work.
We offer scaled pricing for all orders and bulk orders receive the greatest value in terms of price-per-unit. Simply put, the more you order, the lower the price per single item. Get in touch with us through our contact form or call us to discuss your budgetary requirements and we will be happy to help.
Yes, we’re proud to deliver our custom products worldwide. No matter where your business is located, we ensure every order arrives safely, intact, and on time. For details on international shipping costs and timelines, please contact us.
Shipping and delivery is included in the total order cost and will be provided to you when quoting, so rest assured there will be no additional fees or charges.
Absolutely. Once your order is dispatched, we’ll provide you with a tracking number so you can monitor its journey to your nominated delivery location.
Pricing depends on factors such as the product, quantity, design complexity, and production method. We believe in transparency and will provide a clear, detailed quote so you know exactly what to expect.
We accept major payment methods, including credit/debit cards, PayPal, and bank transfers. Payment instructions will be provided once your order is confirmed.
Yes, we typically require a 50% deposit to begin production. The balance is due upon completion or prior to shipping.
Re-ordering with us is seamless. Simply provide us with your previous order details, and we’ll re-create it for you. Adjustments or updates to the design or product are always welcome.
Absolutely. We offer personalised consultations to ensure your project is a success. Whether you need design advice, product recommendations, or clarity on timelines, we’re here to help every step of the way.
Existing customers have a dedicated account manager who is always happy to hear from you. Contact your account manager via email or phone and they will respond as soon as they can (during business hours 9am-5pm, or otherwise reasonable). If you are unsure whom to contact, then please email hello@badgeofhonour.com.au or call us on +61 2 9197 3911
Yes, in fact, we encourage it. Please tag us on Instagram, Facebook and LinkedIn.