Got a question?

Here are a list of frequently asked questions and corresponding answers that people commonly have about our business, services, and products.

What types of custom products do you offer?

Any item you can conceive of, we can customise and tailor for your brand or business. There is almost no limit to what we can make for you—from the expected T-shirts, hoodies, caps and tote bags to more bespoke items like personalised chessboards to luxury leather goods, we create products that best represent and market your brand. If you have something specific in mind, we’ll make it happen.

Do you work with businesses of all sizes?

Yes, we proudly partner with businesses of all sizes, from local startups to global brands. No matter the scale, we deliver exceptional quality, attention to detail, and a personalised approach that ensures your products reflect your unique identity.

Can I get a free quote for my project?

Absolutely. We provide complimentary, no-obligation quotes for all projects. Share your vision with us through our contact form or give us a call, and we’ll craft a tailored solution that fits your goals and budget.

How do you ensure the quality of your products?

Quality is at the heart of everything we do. From sourcing premium materials to working with trusted suppliers, every step of our process is designed to deliver products that exceed your expectations. Our team conducts rigorous quality checks to ensure your order meets the highest standards.

What are your ethical practices in production?

We are deeply committed to ethical practices in all aspects of our business. We prioritise working with suppliers who uphold fair labour standards, use environmentally friendly materials, and operate with transparency. By choosing us, you’re supporting a partner that values sustainability, respect for workers, and responsible sourcing.

Can you help me with the design?

Yes. Our in-house design team are experts in turning ideas into impactful, professional designs. Whether you have a rough concept or are starting from scratch, we’ll work with you to create something that perfectly represents your brand’s values and aesthetic.

Will the design of any merch items cost more?

No. We design all merch items free of charge. This complimentary service is also provided free of obligation. So let’s see what awesome looking merch we can create for you.

What do you need from me to get started on designs?

All we need is for you to send us your logo files and other relevant assets, such as brand guidelines.

What if I don’t have a logo or brand guidelines?

No problem. As part of the quote for your order, we can include brand design and the supply of assets such as a logo and brand guidelines that are yours to own. If you need a brand identity (logo, colour palette, fonts etc.) created, just let us know when you enquire.

What file formats do you accept for brand assets?

We accept high-quality formats such as AI, EPS, PDF, PNG, or JPG. If your file needs adjustments to meet production standards, our team will assist you at no extra cost.

Will I see a preview of my design before production?

Yes. We provide detailed digital proofs before production begins, giving you full confidence that your design is exactly as you want it.

What printing methods do you use for customisation?

We offer premium printing techniques, including screen printing, embroidery, heat transfer, and direct-to-garment (DTG) printing. Each method is carefully selected to ensure your designs are vibrant, durable, and meet our high-quality standards.

Can I mix sizes and colours in one merchandise and/or apparel order?

Yes, you can. We understand that variety is important, so you’re free to mix sizes, colours, and styles as long as the design remains consistent.

Do you offer sustainable or ethical merchandise and apparel options?

Absolutely. We are committed to ethical practices and sustainability. Our range includes organic cotton, recycled fabrics, and fair-trade apparel. By choosing us, you’re not only investing in quality but also in products that respect the environment and the people who make them.

What are some popular promotional product options?

Our most popular items include eco-friendly tote bags, reusable water bottles, premium notebooks, and tech accessories such as wireless chargers. If you’re looking for something distinctive, we’ll work with you to source products that perfectly align with your business and brand.

Can you create custom packaging for my products?

Yes, we offer beautifully designed custom packaging to complement your merchandise. Whether you’re looking for sustainable materials or a high-end finish, we’ll create packaging that enhances your products.

How can I choose the right promotional products for my brand?

Choosing the right products depends on your target audience, objectives, and values. Our team of experts will guide you through the selection process, ensuring your merchandise resonates with your audience and elevates your brand.

What is your minimum order quantity?

Our minimum order quantities vary by product. For most items, the minimum is 25 units/ pieces, but we understand that every business has unique needs and are happy to accommodate smaller orders wherever possible.

How long does production typically take?

Our standard production timeline is 2-4 weeks from design approval. For large volume orders, allow 8-10 weeks.
For projects with tighter deadlines, we offer expedited options without compromising on quality. Let us know your timeline, and we’ll endeavour to make it work.

Do you offer discounts for bulk orders?

We offer scaled pricing for all orders and bulk orders receive the greatest value in terms of price-per-unit. Simply put, the more you order, the lower the price per single item. Get in touch with us through our contact form or call us to discuss your budgetary requirements and we will be happy to help.

Do you ship internationally?

Yes, we’re proud to deliver our custom products worldwide. No matter where your business is located, we ensure every order arrives safely, intact, and on time. For details on international shipping costs and timelines, please contact us.

Is all shipping an additional cost?

Shipping and delivery is included in the total order cost and will be provided to you when quoting, so rest assured there will be no additional fees or charges.

Can I track my order once it’s shipped?

Absolutely. Once your order is dispatched, we’ll provide you with a tracking number so you can monitor its journey to your nominated delivery location.

How much do products cost?

Pricing depends on factors such as the product, quantity, design complexity, and production method. We believe in transparency and will provide a clear, detailed quote so you know exactly what to expect.

What payment methods do you accept?

We accept major payment methods, including credit/debit cards, PayPal, and bank transfers. Payment instructions will be provided once your order is confirmed.

Is a deposit required to begin production?

Yes, we typically require a 50% deposit to begin production. The balance is due upon completion or prior to shipping.

How do I re-order products I’ve purchased before?

Re-ordering with us is seamless. Simply provide us with your previous order details, and we’ll re-create it for you. Adjustments or updates to the design or product are always welcome.

Can I get advice or a consultation before placing an order?

Absolutely. We offer personalised consultations to ensure your project is a success. Whether you need design advice, product recommendations, or clarity on timelines, we’re here to help every step of the way.

Who do I contact should I have questions about my order?

Existing customers have a dedicated account manager who is always happy to hear from you. Contact your account manager via email or phone and they will respond as soon as they can (during business hours 9am-5pm, or otherwise reasonable). If you are unsure whom to contact, then please email hello@badgeofhonour.com.au or call us on +61 2 9197 3911

Are you happy for us to tag you in social media?

Yes, in fact, we encourage it. Please tag us on Instagram, Facebook and LinkedIn.

Contact us now to discuss your branded merchandise needs.

Thanks for your enquiry. Our team will be in touch within two business days.
Oops! Something went wrong while submitting the form.